Customer Background
Steady Health is a tech-enabled modern clinic for personalized and convenient diabetes care available through a monthly membership. They use data and technology to understand their members and help with everything surrounding their diabetes. A modern clinic for personalized and convenient diabetes care. Their mission is to personalize diabetes care using technology and data analysis.
Areas of Implementation:
- Sales Cloud
- Service Cloud
- Health & Life Sciences / Biotech / Pharma
What was the Business Need?
Process management for clinicians and care coordinators was complex and not very streamlined. Patient onboarding tasks were often missed causing a decrease in the quality of care management. Patients would often get frustrated with being asked to provide information more than once. Care coordinators and physicians were getting frustrated with the complexity of onboarding, inability to easily locate insurance cards, not having proper visibility into IntakeQ appointments for patients etc.
How Did LizzardTech Help?
- All tasks are captured in one place for onboarding patients, visible for all team members
- Utilization of Account and Case Teams
- Automatically created tasks (patient workflows) for processes that were well defined
- Captured dynamic and individualized care processes to make sure their team could stay on top of what needs to get done
- The use of leads to capture information about patients that are referred from primary care
- Patient Demographics Account page to upload front & bank of Insurance card and print all info from a printable view in lightning
- Sync patient scheduling from IntakeQ with Salesforce using a custom built integration
- Scheduled appointments are automatically reflected on the relevant person account record in Salesforce from IntakeQ
- Onboarding of new patients using Task path
- Create recurring tasks for monthly follow ups (assigned to the clinician team)
Results
- Decrease in the amount of time it took to onboard a new patient
- Onboarding tasks no longer missed
- Increase in patient care management
- Increase in quality of care
- Visibility into patient appointments scheduled via IntakeQ
- Easily find all patient data and insurance information in one place
- Less complex onboarding process
