Customer Background
ArcBio is a biotech company specializing in developing new Next Generation
Sequencing solutions to better diagnose and manage infectious disease. Arc Bio
created the Galileo Pathogen Solution (GPS) to better enable physicians and
laboratorians to detect infection using cutting edge genomics tools. Arc Bio’s
mission is to improve infection testing accuracy as well as lessen result-times and
costs for patients. They seek to revolutionize the way we combat infectious
disease and antibiotic resistance on a global scale.
Areas of Implementation:
- Sales Cloud
- Community Cloud
- Lightning Platform
- Health & Life Sciences / Biotech / Pharma
What was the Business Need?
ArcBio needed a proper storefront for their site for customers to log in and
purchase their product. They wanted functionality in an app launcher that was split
between two templates. Admin users at the company needed the ability to assign
admin licenses to other users.
How Did LizzardTech Help?
- Implemented a Lightning Customer Community to create a public facing
customer portal - Implementing Lightning Components helped bring together the functionality
from two templates. - Created a custom AppMenuItem that was like the Aloha template app launcher
but integrated into the Napili template - Leveraged Community Cloud to write a license pooling feature into their system
for admin community plus users
Results
- ArcBio’s product is now readily available and easy to access online and
purchase - Significant increase in revenue and ROI
- A custom app launcher that has the desired look and functionality of both
templates they were hoping for - Improved app usability
- Admin users have the ability to assign admin licenses to other users in order to
access the community - Streamlined delegated admin abilities for the company and their customers
